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General

  • The service should not be used for person-to-person money transfers of any kind except as payments towards goods or services delivered by Merchant to the Customer or as donations if the payee is a registered non-profit entity.
  • Buyers Beware – We are not responsible for the quality or the delivery of the products and services purchased. If items delivered are not as per the order, then it is up to the buyer and seller to sort out the issue. We may intervene if issue is not resolved within due time.
  • Our services are provided as-is. Service disruptions, downtimes and technical glitches happen. We will try to rectify them as soon as it is possible by us.
  • Ensure that you fully read and understand the KYASH Merchant Terms and Conditions when signing up. Feel free to contact us for any clarification.
  • For any item delivered, Merchant shall obtain a Proof of Delivery (POD) signed by Customer. Merchant shall maintain the POD for at least three (3) months from the date of delivery and produce it to us if so demanded within 10 days.
  • Our trademarks and intellectual property belong fully to us. Our clients may use them as long as they are not used for fraudulent purposes and misrepresentations, and do not harm our business, personal interests and reputation. Likewise, we may use your trademarks wherever needed to process transactions for demoing and for auditing and reporting purposes.
  • No unsolicited bulk orders. Merchants can place orders on behalf of customers only upon obtaining their permission to do so.
  • Payments made by Customers shall not be used by us for our operational or investment needs. All amount paid shall be held as-is in a nodal account as per RBI's directives and be transferred to the Merchant less deductions or to the Customer (in case of refunds).
  • Buyer and Merchant details may be shared with our service providers for delivering our services and for improving our services.
  • Kyash is an aggregator and does not own or operate the payment points. Hence it cannot be held responsible for the conduct of the personnel at the payment points, including refusal to collect payment, their behaviour and actions.
  • Once Customer pays at KyashPoint, Merchant must send an SMS to confirm payment. For Merchants without such transactional SMS facility, we will send the confirmation SMS.

Money Matters

  • Charges shown are exclusive of all applicable taxes, unless specified otherwise.
  • Settlement will be within T+2 Working Days, T being the date of Capture of payment in the nodal account.
  • Kyash is not responsible or liable for non-payment and delays due to reasons beyond its control (E.g. holidays, wrong bank details given by Merchant etc.).
  • Transaction value limits (per transaction)
    • For KyashCode: ₹50,000
    • For Pay2Account: ₹10,00,000
    • For Pay2VPA: As permitted by Customer's bank
  • Other than non-delivery and related issues, Merchants may not be paid on the due date if we know or suspect that
    • Transaction relates to fraudulent, illegal or criminal activity
    • Merchant is subject to insolvency proceedings or has not paid any sum when due
    • Customer has cancelled or is liable to cancel the order
    • Order details, including Customer details, are incorrect or incomplete

Cancellations & Refunds

  • Order will be cancelled and refund initiated if Customer demands refund and it is proven beyond doubt that Merchant has failed to deliver as per its promise to Customer.
  • Customers cannot cancel an order if Merchant is expected to deliver as promised. Such orders can be cancelled only by Merchants.
  • For Merchant initiated cancellations, Kyash will process refunds to customers only if the amount to be refunded is less than the amount payable by Kyash to Merchant. We shall be given 15 days to refund the amount. We are not responsible for any delays in refunding the amount due to reasons attributable to the Customer.
  • In case of disputes, we will not refuse payment to the Merchant if the order has been delivered as per Customer’s instructions, and
    • In case of goods
      • Merchant provides valid Proof of Delivery and contact details within ten (10) days, and
      • Item was damaged by the Customer to the extent that it cannot be resold or exchanged by the Merchant.
    • In case of services
      • Merchant provides a valid Proof of Service as was communicated to the Customer before payment.
      • If Service features such as venue(s), time, facilities, topic etc. were changed, the Customer was notified before the service was being provided and Customer still used the service or communicated to the Seller in writing that the order need not be cancelled.

Excluded Products and Services

Kyash shall not be used for illegal, inappropriate and unethical products and services, including (but may not be limited to)

  • Adult goods and services, pornography, escort or prostitution services
  • Alcohol, Alcoholic beverages and Tobacco products
  • Bodies and Body parts, whether dead or alive
  • Bulk marketing tools which includes email lists, software or other products enabling unsolicited messages(spam)
  • All items that violate or support violation of Patents, Trademarks, Copyrights and Licenses, including fake and duplicitous items
  • Drugs and drug paraphernalia, including illegal drugs and accessories, miracle and unsubstantiated cures, prescription drugs and related items
  • Gaming/gambling, including lottery tickets, betting, enrollment in online gambling sites and related content
  • Government ID’s, documents, uniforms, titles and items regulated by government or other regulatory agencies including lock-picking devices, pesticides, surveillance equipment, radar detectors/jammers, license plates, traffic signal changers etc.
  • Hacking and cracking materials that enable illegal access to software, servers, websites or other protected property
  • Offensive goods and services, crime scene photos or items, belongings associated with criminals
  • Pyrotechnic devices, combustibles, explosives, fireworks, corrosives and hazardous materials and related goods; toxic, flammable and radioactive materials and substances; weapons
  • Regulated goods like air bags; batteries containing mercury; freon or similar substances/refrigerants; chemical/industrial solvents
  • Securities which includes stocks, bonds or related financial products
  • Wholesale currency which includes discounted currencies or currency exchanges
  • Multi-Level Marketing collections, matrix sites or sites using a matrix scheme approach, Work-at-home approach and/or Work-at-home information
  • Drop-shipped merchandise
  • Any product/service that has been banned by law or has the potential of casting Bilent in a poor light and/or that may be prone to rejection upon purchase and thus leading refunds and losses

Notes

  • A detailed version of the T&Cs will be made available when signing up. You are required to accept the terms before using the services. The T&Cs will be kept updated on https://secure.kyash.com/merchant/agreement
  • For any questions on the terms and conditions, please reach us at +91 9243710000 or merchant@kyash.com
  • We reserve the right to temporarily or permanently suspend the services to Merchants who violate the terms and conditions